Do you ship overseas?
Yes, we ship worldwide. Shipping costs will apply, and will be added at checkout. Please note that International customers are responsible for any applicable custom dues.
How long will it take to get my order?
It depends on where you are located. US domestic orders will ship within 3-5 business days and take an average of 2-5 business days to arrive. International deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We ship with USPS.
We always aim to make sure our customers love our products, but if you need to return an order, we’re happy to help. Just email us directly and we’ll walk you through the process.
Can I get my product personalized?
Sorry, but we are not currently offering any type of customization options.
Can I sign up to your newsletter?
Yes! Just enter your email on the homepage under 'Newsletter Sign Up', and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.
How do pre-orders work?
Many of our items are sold as pre-orders. If an item is “Pre-order Only”, the item description will provide the pre-order details and estimated turnaround times. Although we give the best turnaround estimate possible, some items may be delayed for shipping due to manufacturing delays. Our pre-order turnaround times vary depending on the item and the total length of the pre-order so our typical turnaround times do not apply.
Is Merck Studios a legitimate company and website?
While there are many fake website out there trying to con you out of your money, we are not one of them. Over the past 20 years, our founder, Kevin "Turkey" Merck, has worked hard to build a solid reputation of reliability and for providing high quality art to collectors around the world. Feel free to join the Turkey Merck Facebook Fan Group to chat with real collectors that can attest to our trustworthiness. https://www.facebook.com/groups/132188830767210