Shipping & Delivery

Please note that shipping to the UK has been suspended at this time.

We deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the checkout page as charges are based on factors such as weight, volume and your location. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 3-5 business days upon confirmation of payment. This time frame could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. There will be an additional charge for re-delivery should if package is returned to sender. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

INTERNATIONAL DELIVERIES
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way. Delays should be expected due to the Covid-19 pandemic.

USPS First Class International Shipping rates DO NOT include tracking or insurance. In order to offer the most reasonable international shipping rates possible, we have chosen the cheapest and safest way to ship. This allows us to keep the total cost as low as possible for our international customers. We understand some customers are willing to pay for added security, so we offer Priority and Express International shipping options when available.

Our flat rate First Class International shipping rates are not available to every country. Priority International rates will apply where First Class rates are not available.

TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

MODE OF PAYMENTS
We accept payments via MasterCard, Visa, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.

PRE-ORDERS
Many of our items are sold as preorders. If an item is “Preorder Only”, the item description will provide the preorder details and estimated turnaround times. Although we give the best turnaround estimate possible, some items may be delayed for shipping due to manufacturing delays. Our preorder turnaround times vary depending on the item and the total length of the preorder so our typical turnaround times do not apply.